Return Policy
01.03.2024
These Terms of Service (“Terms”) govern your use of the website and services provided by golofty.io (“we”, “us”, or “our”), a company registered in Croatia-EU. By accessing and using our website, purchasing digital products, or subscribing to our AI-powered SaaS services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Digital Product Returns
Due to the nature of digital products, they are non-refundable once delivered. By purchasing digital products, you acknowledge that you waive the right to a refund once the product has been downloaded or accessed.
2. Exceptions for Refunds
In the event that a digital product is defective or not as described, you may request a refund within 14 days of purchase. The following conditions apply:
- You must provide proof of purchase.
- A refund will be processed if the product fails to meet the agreed specifications or is defective in a way that significantly impairs its functionality.
3. Subscription Cancellations
You may cancel your subscription at any time before the next billing cycle. Subscription cancellations will take effect at the end of the current billing period, and no further charges will be incurred. Refunds are not provided for unused portions of the subscription period.
4. Refund Process
To request a refund, please contact our support team at [email protected]. If your request qualifies for a refund, we will process it within 14 days of the request, and the payment will be credited back to the original payment method.
5. Consumer Rights
In accordance with EU law, consumers have the right to withdraw from a contract within 14 days of purchase. However, this right is not applicable once the digital product has been downloaded or accessed, as the digital content is deemed consumed.
6. Exchanges
We do not offer exchanges for digital products. If you encounter any issues with the product, please contact customer support for assistance.
7. Contact Information
For questions related to returns or refunds, please contact us at: Email: [email protected]